Outlook, not prompting for password issue – Something went wrong

So.. after about an hour of working this morning I noticed my emails had stopped flowing through into Outlook, I knew I had emails as my phone was still pinging off.

After a little investigation I noticed in the bottom right corner of Outlook it said Needs Password, cool, should be easy…..

Oh no, it bloody wasn’t, no matter what I did I couldn’t get it to prompt – in anger I removed my profile and attempted to set it back up again.

FAIL… After the initial enter your email box, it sat there for a few seconds then all I get is; Something went wrong. Every single time..

I checked on another computer to see if it was an account based or machine based issue. Machine issue it was, worked fine on another computer. It was at this point I realised it had stopped asking me for my account password.

Many minutes later… this fixed it for me;

Run Regedit, navigate to;

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create new DWORD value named EnableADAL, set its value to 0 (zero)

Also create new DWORD (in the same place), named DisableADALatopWAMOverride and set this value to 1.

Restart Outlook, yay a password box, and away we go.

Thanks Microsoft for wasting some of my life!

Hopefully this will help someone else if (or when :)) they get this issue

2 thoughts on “Outlook, not prompting for password issue – Something went wrong”

  1. Oh boy ! Thank you so much, finally a working solution (for me) !
    In the same time, I removed the linked account of the user in Windows 10 Settings > Accounts > Access work or school, perhaps this has helped too.

    Anyway, THANKS !

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: